FAQ

HOW DOES YOUR RENTAL SERVICE OPERATE?

At Lincoln Laundry, we purchase new stock with no capital outlay to you for your exclusive use. The stock is dedicated to each customer by means of a unique discreetly and permanently marked identifier to ensure it is always sent back to the same customer.

CAN YOU LAUNDER OUR OWN PURCHASED ITEMS?

We can deliver, collect, and launder linen and garments which you own, under a contractual agreement. Following discussion with you, we will discreetly mark all of your items ensuring their safe passage through our laundry and delivery system back to your premises.

CAN WE ADD AND REDUCE THE STOCK ITEMS DURING THE COURSE OF THE AGREEMENT?

Yes (subject to certain terms and conditions)

HOW DOES THE INVOICE SYSTEM WORK?

Depending on the type of service chosen, either on a calendar monthly basis (this will be a single combined invoice and statement) or a weekly invoice showing each consignment separately with a consignment (‘TL’) number to cross-reference to the documentation that will accompany each consignment.

HOW OFTEN WILL DELIVERY AND COLLECTION TAKE PLACE?

Our representative will set up a plan with you which will take account of your daily stock requirement, your storage capacity on-site and the frequency of our vehicle calling in your area.

WHAT TIME OF DAY WILL DELIVERY AND COLLECTION TAKE PLACE?

This will have to be of our choosing to fit in with operational practicalities, but once a pattern has been established, each day we call, we endeavour to stick to a consistent time (traffic/weather conditions permitting). If the vehicle is running significantly late, you can check on the web site for a report on the likely length of any delay.

WHAT AFTER SALES SERVICE BACK UP WILL WE RECEIVE AS A CUSTOMER?

There are local dedicated teams whose sole responsibility is to be available to talk to customers either on the phone or by way of a visit.

HOW IS THE INITIAL INSTALLATION OF STOCK CARRIED OUT?

Our vehicle will deliver the stock and this will be followed up by an installation visit from one of our trained service representatives. This will include.

  • Provision of important local contact phone/fax numbers

  • Practical advice on the storage of linen

  • Ensuring you have laundry bags/cages to use

  • Use of the laundry books provided and checking laundry in and out

  • Procedure for any sub-standard stock found

  • How to make the best use of our web site.

  • If the service includes garments, checking the “fit” with the wearers.

DOES LINCOLN LAUNDRY HAVE A RENTAL PRICE LIST?

We do not have a price list because we quote to satisfy your bespoke requirements.

WILL I ALWAYS RECEIVE GOOD QUALITY STOCK?

Yes. At Lincoln Laundry, we purchase and supply brand new dedicated stock for each customer so that you are able to allocate your cash resources elsewhere in your business. We discreetly and permanently mark the stock for your exclusive use.

 

01522 691071

©2019 by Lincoln Laundry Ltd